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The hotel offers a wide range of facilities assuring its guests a comfortable stay. It comprises fully-fitted accommodation units, a wide range of leisure facilities and dining venues including a restaurant for guests' convenience. Free wireless Internet access and free transfers to the airport and bus station are also provided. Guests are welcomed in the lobby at the 24-hour reception which offers a 24-hour check-out service and a hotel safe. Currency exchange facilities are also offered and guests can relax in the TV lounge. Conference facilities are available for those looking to hold an event at the hotel. Room and laundry services are provided, and there is a car park and garage for guests with vehicles. Bicycle hire and car rental services are also available at this hotel. A tour desk helps guests with trip planning.

The rooms are equipped with individually regulated air conditioning, a fridge, minibar and satellite/cable TV. Glasses, an ashtray, pure drinking water, tea and coffee making facilities, and a wardrobe with clothes hangers also feature. Guests can make use of their room's slippers, towels, tissues, paper and pens. The en suite bathroom includes a bathtub and shower with hot water. A double bed comes as standard, as do a telephone and safe.

The hotel restaurant serves Khmer and foreign food, including both American breakfast and continental breakfast. There are buffet and set menu options available for lunch.

Guests can enjoy massage treatments at the hotel.

The hotel is reachable within a 20 minutes drive from Siem Reap International Airport by taxi or Tuk Tuk, 5 minutes by Tuk Tuk or with motor driver from the bus station and 30 minutes by Tuk Tuk or with motor driver from the boat station.