Frequently Asked Questions

Q: Is it safe to buy on

A : NusaTrip is a fully licensed travel agency company with IATA accreditation. NusaTrip helps millions of travellers book their flights and hotels going to over 180 countries in the world. For leisure or business bookings you get 24/7 support and access to a sophisticated travel engine that finds cheap rates around the world.

Q: How to cancel a flight reservation?

A : If you need to cancel your flight booking, please contact Customer Support. Depending on the cancelation policy stated in the itinerary, you may be charged a cancelation fee. Changes and cancellations are subject to the rules of the fare that you purchased. We will first review the fare conditions, as some tickets are non-refundable in nature.

Q: How to change a flight reservation?

A : Before approving your flight booking it is advised to check again that the dates of departure and destination are appropriate to prevent any mistakes. After the payment has been confirmed and the itinerary appears on screen there is no chance to change the booking online. If you need to make any changes to you flight booking please call (Alternatively, you can call the airlines' local office directly). For amendments, we will check any availability on the dates and flights you wish to travel on, and if ticket revalidation/reissuance is needed. You may incur fare difference and airline fees. For ticket reissues, the newly issued ticket will be an electronic ticket.

Q: How to change or cancel a hotel reservation?

A : Before approving your hotel booking, it is advised to check again that the check-in date and hotel are correct, to prevent any mistakes, also remember to check the cancellation policy applied by the hotel. After the payment has been confirmed, to change the booking online please contact Depending on the cancelation policy stated in the itinerary, you may be charged a cancelation fee. Note that Nusatrip does not change any cancellation fee, but the hotel might.

Q: Do I need to confirm my airline booking?

A : Once your flight is booked, there is no need to reconfirm. When the booking process is complete, an email with details of the confirmed booking will be sent, containing the information needed to check in for the flight. Booked Itineraries can be viewed online by logging into your account and going to My Bookings. If no confirmation is received, please contact

We strongly recommend that you reconfirm your flight's departure time and terminal at least 24 hours before departure. This is to ensure that you are aware of your current schedule as airlines do sometimes change flight numbers, departure / arrival times, as well as terminal. Reconfirmation is done by calling the airlines directly.

Q: Will canceled bookings be refunded or charged?

A : Please read closely the "Cancelation Policy" at the bottom of the itinerary to see the terms and conditions for refunds and cancelation charges. Refunds will be processed according to the airline/hotel policy on which the payment method, procedure, and timeline is based on each airline/hotel procedure and regulations. For more information please call Customer Support.

Q: How do I get a Boarding Pass?

A : Your boarding pass will be issued by the airline when you check in for your flight online or at the airport. You can also check-in online, up to 24-hours before flight departure, and print the boarding pass. To check-in online, you will need the airline confirmation code, available in your itinerary. You can get your boarding pass from the check-in counter when you arrive at the airport.

Q: How do I know my booking was successful?

A : When payment is confirmed and the booking process complete, an itinerary will be displayed on the site with all the booking information, including your itinerary code needed for check-in purposes. A thank you email will be sent to your email, followed by another email with all your itinerary details. If you fail to receive the email, please call

Q: What to do if an error is made in flight reservation?

A : During the payment process, acknowledged that you have read and accept the terms and conditions of the fare. Before purchasing, always make sure you carefully review: Passenger information (names), Itinerary details (dates, to/from airports),Policies, rules, and restrictions of the fare. For details on how to cancel your flight reservation, see "How to cancel a flight reservation?". If you only realize the error after receiving a confirmation, please contact our customer team to see what are you options.

Q: What are the baggage / carry-on restrictions and fees?

A : Baggage policies vary by airline and per type of class. Some airlines may offer a free bag allowance, others may charge travelers extra fees for checked and carry-on baggage. Baggage fees are not included in your trip cost and you will be charged directly by your carrier at check-in.

Q: What to do if I miss my flight?

A : If you miss your flight, take your boarding pass, ticket, or reservation confirmation to the airline ticket counter at the airport to ask for assistance. Some airlines may put you on stand-by for the next available flight.

Q: How do I make a group booking for a hotel for more than 9 (nine) rooms?

A : If you wish to make a hotel booking for more than 9 (nine) rooms please contact Customer Support.

Q: How do I make a group booking for a flight for more than 7 (seven) adults?

A : If you wish to make a flight booking for more than 7 (seven) adults please contact Customer Support.

Q: If I check out of the hotel a day early, will I be charged for the full stay?

A : If you need to check out earlier than intended, please contact the hotel directly to confirm if they are willing to refund your extra night. Change and cancellation policies will apply, and the hotel may charge a fee for changing or cancelling part of the reservation. Nusatrip will not charge any fees.

Q: What to do if I misspell name or other personal data?

A : Before approving your flight booking it is advised to check again that the data you entered is correct. Future mistakes can be prevented by simply logging into and completing your personal profile, which will automatically enter your personal details every time you make a reservation. After the payment has been confirmed and the itinerary appears the booking can not be changed online. Most airlines do not allow name changes once the ticket is sold. For any assistance contact Customer Support.

Q: How to book a room for someone else?

A : You can book for someone other than yourself by entering the guests name in the guest information section. If the name of the guest is included in your profile, you can simply select their name from the drop down list that appears. Make sure to use one of our banking payment solution.

Q: Are there cancelation or change policies from

A : does not charge a cancelation or change fee, however some airlines or hotels may have a policy regarding a cancelation or change fee. Please read closely the "Cancelation Policy" stated in your itinerary to see what are charges that will be incurred.

Q: How do I upgrade my flight or choose seating arrangements?

A : To upgrade your seat to first class, business class, or premium economy, or to choose seating arrangements, please contact the airline directly. Have your flight and reservation information handy before you call. Please note that upgraded seats and seat selection are subject to availability and generally cost more than flying in economy class. Some airlines offer seat selection during check-in.

Q: Can I transfer my airplane ticket to someone else?

A : Airline tickets cannot be transferred to another passenger. If you must cancel your flight, please refer to your ticket's change and cancellation policies in the itinerary. Most airline tickets are non-refundable, and most airlines impose fees for changing or cancelling the ticket.

Q: What do I need to check in for my flight?

A : For domestic travel, print out your itinerary and take it with you to the airport. The itinerary will have all the information you need to check in. In addition to the itinerary, you will also need to present your personal ID card or passport (for international flights). Some airlines offer online check in, so you print out your boarding pass up to 24 hours before your flight departs.

Q: Can I add another traveler to my flight reservation?

A : To add a person to your flight reservation, you need to create a new booking and new itinerary. You can add other travelers to your account in the My Bookings section. Under the My Contacts tab, click the Add Contact button to add the new travelers contact details.

Q: The airline cancelled my flight. What should I do?

A : If for some reason your booked flight has been canceled, as a courtesy,'s Customer Support will make every attempt to notify you of the changes via email or phone, prior to departure. You will be offered the option to change the flight to a later option or to cancel the flight and receive a full refund.

Q: Can I make special requests with my hotel room reservation?

A : Yes, will gladly pass special requests along to your hotel, but please note that we cannot guarantee the requests, and they may incur additional charges. To enter special requests, after selecting the hotel and room type, in the Hotel Information section, click the Special Request button then enter your request in the Note for Hotel space given.

Q: Why should I log in to Nusatrip with Facebook?

A : Logging in to with your Facebook account connects the two accounts. This way, you stay you do not need to create a new password for nusatrip, your facebook account will be used to detect your account name

Q: Will I be charged a night's stay if I miss my reservation or arrive late?

A : If you miss your reservation or arrive late, you could be charged a penalty fee by the hotel, depending on their cancellation policy stated in your itinerary. Please note that if you fail to notify the hotel about a late arrival, your reservation may be canceled. In this case, Customer Support can not be of help, as it is the guests own responsibility to contact the hotel related to late check-in.

Q: Will the email address for my account change when I connect and log in with my Facebook account?

A : No, the address you use for your account does not change when you connect your account to your Facebook account, even if the Facebook email address is different.

Q: Is my information posted on Facebook when I log with my Facebook account?

A : No. Logging in to using your Facebook account does not share your information or activities on Facebook.

Q: How do I know that my Credit Card information is safe when booking with

A : All payment transaction are done using the highest level of encryption. Nusatrip does not store any credit card number. All credit card transactions at uses 3-D Secure as extra security protection for all payments (if your bank has activated it).

Q: Can I add rooms to my hotel reservation?

A : The best way to add additional rooms after the itinerary has been issued is to book the confirmed hotel again make a new reservation for the same travel dates. does not offer the option to add rooms once the itinerary has been issued.

Q: How long does it take to process my refund?

A : The normal refund process for airlines and/or hotels might take up to 3 (three) months. After receiving the fund from the respective airlines and/or hotels, Nusatrip will settle the refund payment to the customer within 30 (thirty) days.

Q: How do I choose a hotel according to my fixed budget or prefered star rating?

A : Having selected your destination, you can select the price range of the hotels by sliding the tabs of the Room Price, under the heading Filter Hotels. You can also select the the star rating of the hotels by sliding the tabs in the Star Rating Hotel Filters.