This 16-story hotel features 331 spacious deluxe rooms and suites. Guests are welcomed into the lobby where there is a 24-hour receptionist service. Additional services provided include 24-hour room service, secretarial service, seminar packages and baby-sitting. A currency exchange facility, laundry and valet services and a self-service launderette and ironing room for guests who prefer to do their own laundry whilst staying in the hotel are also on offer (for a fee). The hotel also has a 24-hour coffee house, bars, Chinese and Japanese restaurants and a pub. There is also a shopping arcade within the hotel with a hairdressing salon. The hotel features a hotel safe and lift access, and, for an additional fee, guests can make use of the Internet access, room service and car park.
The hotel is strategically located in the heart of Singapore's exclusive residential district, a 5-minute drive away from the Orchard Road. It is only 6-10 minutes' walking distance from nearby Novena MRT Station, 3 major shopping centres (Novena Square, Velocity Shopping and United Square), the Tan Tock Seng Hospital and the Church of Alphonsus (Novena Church). Just 8-10 minutes in the other direction, guests will find the Newton MRT Station and the famous Newton Circus Hawker Centre, which serves local cuisine and seafood 24 hours a day. Within a 10-15 minute drive from the hotel are Little India, Arab Street, Fort Canning Park and the National Museum of Singapore. The airport is a 20-25 minute drive away.