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Set in an impressive Georgian manor, the oldest part of this accommodation dates back to 1726. Much of the original character of this Grade II listed building has been retained, presenting guests with an interior of grandeur, elegance and comfort, and making the property one of the finest in Richmond. The property was renovated in 2008 and comprises a total of 149 guest rooms. Facilities on offer include air conditioning, a lobby with 24-hour reception and check-out service, lift access, a bar, conference facilities and room and laundry facilities. There is ample parking for those arriving by car.

There are 149 beautifully appointed bedrooms at the hotel, including nine magnificent suites, all offering luxurious levels of comfort. All of the rooms come complete with en-suite bath or shower facilities, cable television, pay-per-view movies, WLAN broadband Internet access, a hairdryer, a trouser press, a welcome tray and 24-hour room service. A double bed, tea and coffee making facilities, an iron and ironing board and a balcony or terrace also come as standard.

Awarded the AA Rosette, Pembroke's restaurant and bar re-opened in September 2006 after extensive refurbishment. During the course of this extensive redesign the restaurant has retained its classical architectural features whilst introducing a number of contemporary touches. Pembroke's restaurant serves an all-day menu of brasserie favourites and classic light bites with a more refined menu at lunch and in the evening. Private dining is also available, providing an opportunity for more elaborate menus if required. Everything from small, intimate parties (up to 32) to larger events (up to 220) such as weddings, corporate hospitality and product launches can be accommodated. Guests who wish to relax in their room will appreciate the room-service menu.

Cedars Health and Leisure Centre offers guests a 20 x 8 m indoor swimming pool, a 6 m spa pool, a cardiovascular gym and a resistance gym. Guests can also relax and unwind in the sauna.

The on-site parking is free of charge.

By car: From the M25 Junction 15/M4: Exit at Junction 2 on the M4 onto the A205 to Kew. Cross Kew Bridge to Richmond. At the roundabout junction with the A316 head to the town centre, taking the first left onto Church Road, opposite the Orange Tree Pub, and follow instructions below.* From the M25 Junction 12/M3: Follow the M3 onto the A316 to Richmond. At the roundabout junction with the A316 head to the town centre, taking the first left onto Church Road, opposite the Orange Tree Pub, and follow instructions below.* *Continue along Church Road, crossing straight over the traffic lights. At the end of Church Road bear left then take an immediate right onto Friar Stile Road. At the end of Friar Stile Road bear left, continuing up Richmond Hill. The hotel will come into view on the left-hand side.