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Featuring a blend of the old and the new, Chinatown Hotel is part of Singapore's conservation plans to preserve the old world charms amid the rapid changing skyline in modern city. Located at the lobby level is the Business Center which offers tele fax, photocopying and secretarial services, as well as a vending machine which provides both hot and cold beverages. The accommodation is conveniently located within the central business district, and a short distance to the civic center and Shenton Way, and guests can take advantage of Singapore's efficient Mass Rapid Transport (MRT) System at Outram station which is within walking distance from the hotel. For the leisure travelers intrigued by the cosmopolitan flavor of Singapore's multi-cultural society, Chinatown Hotel is right in the heart of one of Singapore's well-known tourist attraction for its guests to explore and to take in the sights, sounds and scents of Chinatown. Chinatown Hotel aims to revolutionize the whole concept of budget hotels which are traditionally perceived to be sparse with no attention paid to quality, by providing an overall good quality hotel product complemented by warm, friendly and efficient service, which spells value for money. To fulfill guests' needs, the hotel offers utmost facilities and services that comprise disable facility, money exchange facility, car park and laundry service.

All guestrooms offer a full range of modern amenities including a television with remote control, individually adjustable air conditioning with thermostat control, a writing desk with basic writing materials provided, an International Direct Dial (IDD) telephone and an en suite shower room. Items available on request include a hairdryer, a Thermos flask, an iron and ironing board, a sewing kit, a dental kit and bedroom slippers. Rooms feature either a queen-sized bed or 2 single beds, with option of including an extra bed for families.

The hotel has a breakfast corner where guests can have coffee, tea, or juice, as well as a vending machine providing hot and cold beverages. The hotel is also surrounded by local eateries and roadside food stalls.