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This air-conditioned business hotel comprises a total of 438 rooms. Guests are welcomed in the lobby, with lift access to the upper floors. The hotel offers thirteen multi-functional, elegantly designed and fully-equipped meeting and conference rooms, which can accommodate eight to two thousand people. The rooms, which offer a full range of audio-visual equipment with broadband Internet access as well as catering service, are designated for all kinds of events, including Shenzhen celebrations, conferences or meetings. A laundry service is available for a fee.

All rooms are en suite with a separate shower stall and bathtub, full range of bathroom amenities, hairdryer, full-size mirror, bathrobe and electricity converter. Each room offers a work desk, direct dial telephone, flat-screen TV with remote control and cable channels, complimentary Internet access, two telephones, in-room safe, minibar, two bottles of complimentary water daily and tea and coffee making facilities.

The hotel offers the best Shenzhen dining in the Bao'an district. Its six signature restaurants and lounges provide all-day dining with various choices of international, continental, Cantonese and Japanese cuisine as well as drinks and snacks. A live band performs every night except Monday at the Phoenix Revolving Restaurant, located at the top of the hotel. Breakfast is served each morning at the hotel. Lunch and dinner can be selected from various menu options.

Guests can work out in the gym, or relax in the sauna (fees apply). The hotel features an indoor swimming pool and a tennis court, as well as other recreational facilities (fees apply).